Updated On: 05 October 2025
Overview
Professionalize.com, operated by Cloudize Pty Ltd, is committed to protecting customer data with industry-leading security practices.
Our approach to security is grounded in three principles: Confidentiality, Integrity, and Availability.
We design every layer of our platform — from infrastructure to agent workflows — to ensure that customer data remains secure, private, and accessible only to authorized users.
Infrastructure Security
Cloudize operates its production services using Amazon Web Services (AWS), the world’s most trusted cloud infrastructure provider.
AWS data centers adhere to rigorous global security standards, including ISO 27001, SOC 1/2/3, PCI-DSS, and FedRAMP certifications. Millions of enterprises, government agencies, and research institutions rely on AWS for secure and compliant operations.
Leveraging AWS allows us to ensure:
- Physical Security: Tier-1 data centers with biometric access control and 24/7 surveillance
- Resilience: Multi-region redundancy and automatic failover
- Encryption: Data encrypted at rest using AES-256 and in transit via TLS 1.2+
Application and Data Security
We follow best practices to maintain the highest standards of application and data protection across all Professionalize Agents and services.
Our measures include:
- Access Control: Role-based permissions and least-privilege principles
- Secure Coding Practices: Regular internal code reviews and automated vulnerability scans
- Data Encryption: All customer data is encrypted in transit and at rest using modern cryptographic standards
- Logging and Monitoring: Continuous monitoring of access logs, agent activities, and service health
- Isolation: Customer environments and agent processes are logically isolated for additional protection
Data Privacy and Handling
Cloudize acts as the data processor for all customer data hosted on Professionalize.com.
We do not sell, rent, or share customer data with third parties except where required by law or explicitly authorized by the customer.
Data retention follows strict internal guidelines and complies with the Privacy Policy and GDPR principles, ensuring lawful processing, purpose limitation, and data minimization.
Incident Response and Monitoring
Security incidents are handled promptly by Cloudize’s dedicated response team.
- We maintain a formal Incident Response Plan to detect, assess, and remediate any potential breaches or anomalies.
- In the unlikely event of a confirmed incident involving customer data, affected users are notified promptly in accordance with applicable legal and regulatory requirements.
- All incidents are logged, reviewed, and analyzed to prevent recurrence.
Employee Access and Training
Access to production systems is strictly limited to authorized personnel with a valid business need.
- All employees undergo security awareness and data handling training.
- Access is granted using multi-factor authentication (MFA) and routinely reviewed.
- Administrative access and credentials are centrally managed, audited, and revoked immediately upon role changes or offboarding.
Compliance and Auditing
Cloudize continuously evaluates its security controls to align with global best practices and compliance standards.
We undergo periodic internal audits and vendor security assessments to ensure compliance with:
- GDPR (General Data Protection Regulation)
- Australian Privacy Principles (APPs)
- ISO/IEC 27001 framework
- OWASP Application Security Guidelines
Compliance documentation and security attestations are available to enterprise customers upon request.
Trust and Transparency
We believe security is a shared responsibility built on transparency and accountability.
Customers are encouraged to review our Subprocessors List and Privacy Policy for more details on how data is handled.
For security-related inquiries or reports, contact our team at security@professionalize.com.
